TERMS & CONDITIONS

 

Chef Dan Jolley

Website: www.chefdanjolley.co.uk

 

Last updated: October 2025

 

These Terms & Conditions apply to all private dining, catering, chef-at-home experiences, events, classes, and other services booked through Chef Dan Jolley.

 

By making a booking or payment, you confirm that you have read, understood and agreed to these Terms & Conditions.

 

1. Booking & Payment

 

A booking is only considered confirmed and secured once payment has been received in full.

 

For bookings made more than 28 days before the event date, full payment must be received no later than 28 days before the scheduled event in order to secure and retain the booking.

 

Bookings made within 28 days of the event date must be paid for in full at the time of booking.

 

Until full payment has been received, Chef Dan Jolley reserves the right to make the requested date and time available to other customers.

 

Once full payment has been received, the booking is considered confirmed and the agreed date is reserved exclusively for the customer.

 

2. Cancellation by the Customer

 

Once a booking has been confirmed and payment has been made, the date and services are reserved specifically for the customer.

 

If the customer wishes to cancel their booking, any refund will be considered based on the circumstances and the amount of notice provided.

 

Where appropriate, Chef Dan Jolley may offer to transfer the booking to an alternative available date rather than provide a refund.

 

Any agreed refund will be confirmed directly with the customer.

 

3. Cancellation by Chef Dan Jolley

 

In the unlikely event that Chef Dan Jolley is required to cancel a confirmed booking for any reason, the customer will receive a full refund of all monies paid for the cancelled booking.

 

No administration or cancellation fee will be deducted from this refund.

 

Chef Dan Jolley will endeavour to provide the customer with as much notice as reasonably possible and, where appropriate, may assist in finding a suitable alternative date.

4. Changes to Bookings

 

Any changes to the number of guests, menu, location, date or other booking details must be agreed with Chef Dan Jolley in advance.

 

Changes may be subject to availability and may result in an additional charge where the change increases the cost of providing the service.

 

Changes to guest numbers or menu requirements made close to the event date may not always be possible.

 

5. Dietary Requirements & Allergies

 

Customers are responsible for informing Chef Dan Jolley of all known dietary requirements, allergies and intolerances at the time of booking or as soon as they become known.

 

Every reasonable effort will be made to accommodate declared dietary requirements. However, customers must understand that food is prepared in a working kitchen environment where allergens may be present.

 

Chef Dan Jolley cannot guarantee an entirely allergen-free environment.

 

Failure to disclose a dietary requirement or allergy in advance may mean that Chef Dan Jolley is unable to accommodate the requirement safely.

 

6. Event Location & Access

 

For private dining or chef-at-home services, the customer is responsible for providing suitable access to the property and a safe, clean and appropriate working environment.

 

Chef Dan Jolley reserves the right to refuse to carry out a service where the working environment is considered unsafe or unsuitable.

 

Where the service cannot reasonably be provided due to an unsafe or unsuitable environment, this may be treated as a cancellation by the customer.

 

7. Menu Changes

 

Menus may occasionally be subject to reasonable changes due to seasonal availability, supplier availability or circumstances outside of Chef Dan Jolley's control.

 

Where a particular ingredient or dish becomes unavailable, Chef Dan Jolley will endeavour to provide a suitable alternative of comparable quality.

8. Prices

 

All prices will be confirmed to the customer at the time of booking.

 

Any additional services, ingredients, travel, equipment, additional guests or other costs not included within the original booking may incur additional charges, which will be agreed with the customer wherever reasonably possible before being incurred.

 

9. Force Majeure

 

Chef Dan Jolley will not be held responsible for failure to provide services where circumstances beyond reasonable control prevent the booking from taking place.

 

This may include, but is not limited to, serious illness, accident, extreme weather, fire, flood, government restrictions, venue closure, transport disruption or other circumstances that could not reasonably have been anticipated or prevented.

 

Where Chef Dan Jolley is unable to fulfil a confirmed booking due to such circumstances, the customer will be contacted as soon as reasonably possible and, where applicable, offered either an alternative date or a full refund.

 

10. Customer Behaviour

 

Chef Dan Jolley reserves the right to terminate a service immediately where a customer or guest behaves in an abusive, threatening, discriminatory or otherwise inappropriate manner towards Chef Dan Jolley, staff, suppliers or other guests.

 

No refund will normally be provided where the service has to be terminated as a direct result of inappropriate customer or guest behaviour.

 

11. Photography & Social Media

 

Chef Dan Jolley may take photographs or videos of food and event setups for promotional purposes.

 

No identifiable photographs or videos of customers or guests will be used for promotional purposes without appropriate permission.

 

Customers are welcome to request that photographs relating to their private event are not used for promotional purposes.

 

12. Liability

 

Chef Dan Jolley will take reasonable care when providing all services.

 

Customers are responsible for informing Chef Dan Jolley of any relevant medical, dietary or allergy information before the event.

 

Chef Dan Jolley will not be responsible for loss or damage caused by information that has not been disclosed by the customer or by circumstances outside of reasonable control.

 

Nothing within these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under UK law.

 

13. Complaints

 

If you have any concerns regarding the service provided, please contact Chef Dan Jolley as soon as reasonably possible so that the matter can be discussed and, where appropriate, resolved.

 

Complaints should preferably be made in writing.

 

14. Acceptance of Terms

 

By making payment for a booking, you confirm that you have read and accepted these Terms & Conditions.

 

Payment of the booking constitutes acceptance of these Terms & Conditions and confirms the booking.

 

15. Contact

 

For any questions regarding these Terms & Conditions or an existing booking, please contact:

 

Chef Dan Jolley